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Legal

Privacy Policy

How Offramp collects, uses, and protects your personal information.

Effective Date: January 1, 2025

Offramp (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and payment information (bank account details or Bitcoin wallet address) that you provide when using our services.
  • Shipment Information: Details about the gold items you send us, including descriptions, weights, and test results.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
  • Cookies: We use cookies and similar technologies to enhance your experience and gather analytics data.

2. How We Use Your Information

We use your information to:

  • Process your gold transactions and send payments
  • Provide shipping kits and coordinate logistics
  • Communicate with you about your account and transactions
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory requirements
  • Prevent fraud and protect the security of our platform

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

  • Service Providers: Trusted third parties who assist with payment processing, shipping, and analytics.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained as required by applicable law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Request a copy of the data we hold about you
  • Restrict or object to certain data processing activities

To exercise these rights, contact us at privacy@offrampgold.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: